TERMS & CONDITIONS

This website is operated by LIGHTNESS (ABN 98 795 525 684). Throughout the website, the terms we”, “us”, “our” and other similar expressions refer to LIGHTNESS.

This website - including all information, products, and services available from this site - is subject to these Terms of Service. Please read these Terms of Service carefully before using our site. By visiting parts of this website or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”, “Terms and Conditions”, “Terms of Use”, “Conditions”, ”Policies”, “Notices”), including those additional Terms of Service referenced herein and, or available by hyperlink. These Terms of Service apply to all users of the website.
You must not use this website if you do not accept these Terms, you are not of a legal age or capacity to form a binding contract with us.
We reserve the right to update, change or replace any part of these Terms of Services by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Shipping & Delivery

We provide nationwide delivery services across Australia (excluding external territories) from Monday to Friday, between 9 am to 5 pm (AEST/ AEDT). For more information on delivery options and costs, please refer to our Delivery Information page. Orders placed outside of these hours will be processed on the next business day. Should you have any special requests, please do not hesitate to get in touch with us.

Once your order has been accepted, processed, and packed, you will receive an email notification from us with a tracking number. Please allow a minimum of 1 working day for the tracking information to be updated. Please note that the delivery estimates provided are approximate and we are unable to guarantee specific delivery times. We are not responsible for any losses, liabilities, or costs incurred as a result of delayed or late deliveries.

Our delivery partners will use the information you provide, including your name, address, and telephone number, to deliver your order. We will not be held liable for any misdeliveries due to inaccurate delivery details provided by you. All deliveries will require a signature upon receipt.

Return Policy

We strive for your satisfaction with the products you buy from us and your overall shopping experience. In the event that you have accidentally purchased the incorrect product, you have the option to cancel your order before it is prepared for shipment. However, once your order has been packed for dispatch, cancellation is no longer possible. To initiate a cancellation, kindly get in touch with us. We are pleased to inform you that we will accept the return of your products under the following conditions:

  1. You must contact us within 30 days from the date of dispatch of the products.
  2. The products must be returned in their original condition, unopened and sealed, unless they are faulty.

Please be aware that we will not accept any returns after the 30-day period has elapsed.

In case you wish to return the items for the following reasons:

  1. If you have received the wrong products, we will either replace them with the correct items or issue a refund, depending on our discretion;
  2. If you have received defective or damaged products, we will either offer a replacement or provide a refund, depending on our discretion.

Our utmost priority is to ensure that all orders are packaged securely. However, there may be instances where boxes are damaged during transit. Please note that we do not provide refunds or replacements for products if only their packaging is damaged. Unless we determine that the return is a result of our error or a product fault, you will be responsible for any shipping charges on returned products. Additionally, the delivery fee originally paid will not be refunded.

It is essential to obtain proof of postage and tracking to safeguard against the possibility that the parcel does not reach us. To initiate a refund, kindly get in touch with us and provide your order number. Each claim will be evaluated on a case-by-case basis, and if your return is approved for a refund, the purchase price for the product will be credited back to you using the initial payment method.

Gift Cards

Gift Cards can be purchased on the Website. Once payment is cleared, we will promptly email you the Gift Card. The Gift Cards remain valid for 3 years from the purchase date. The Gift Card will be sent to the email address you provide during the order process. We are not responsible for any misdelivery, non-delivery, loss, or unauthorized use of the Gift Card due to inaccurate delivery information provided by you.

Please be aware that Gift Cards might be flagged as spam, therefore, the recipient must review their spam folder and retrieve the Gift Card email before it gets automatically removed.

Orders & Payments

Any order placed on this Website by you is an offer to purchase a product or products at the advertised price plus any delivery costs and other charges specified on this Website at the time you place your order. We reserve the right at any time following receipt of your order to:

  • accept or decline your order and payment for any reason including for unavailability of any product, an error in the price or the product description posted on the Website, or where we reasonably believe you have acted fraudulently, not complied with these Terms or the Privacy Policy; and

  • without prior notice to you, supply less than the quantity you ordered of any item.

You acknowledge that our products are supplied to you strictly for your personal use only and must not be resold.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers with expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Returns Policy.

Payment must be made at the time of purchase and is limited to using a designated VISA or Mastercard credit card or a PayPal account. All transactions are processed through a secure payment gateway provider and will be reflected on your account statement as originating from LIGHTNESS. It is crucial to input accurate billing information during checkout to avoid any delays in processing your order. In the event that we are unable to fulfil your order, certain items cannot be dispatched, or your order is declined, a refund will be issued through the initial payment method. Kindly note that refunds may take a few business days to reflect on your statement.

Your Account

Registered users of this Website have the privilege to publish public reviews regarding the products we offer. However, please be aware that these reviews are subject to our review, modification, and deletion without prior notice. It is important to note that any personally identifiable information you choose to disclose in your public review may be utilized by third parties, and we cannot be held responsible for this.

In order to maintain a respectful and safe environment, we kindly request that you refrain from posting any information that is libellous, defamatory, obscene, offensive, sexually explicit, fraudulent, false, unlawful, or infringes upon the ownership or intellectual property rights of others. Additionally, please ensure that your review does not contain any viruses, worms, trojans, or other harmful code that may compromise the files, data, or programs of the Website or any of our users.

Please be aware that we reserve the right to deny access to the entire Website or specific sections, as well as suspend or terminate your account without prior notice, if we determine, at our sole discretion, that you have engaged in conduct that violates any laws, provisions of these Terms, Privacy Policy, or is otherwise deemed inappropriate. We would like to emphasize that we are not liable for any direct or indirect loss that may occur as a result of the suspension or termination of your account.

Website Content

The information found on this Website is a compilation of product-related data from various sources and authors, including our team, contractors, and suppliers. It is meant for general use only, and we do not assure the accuracy, completeness, or relevance of the information to your specific situation.

While we strive to maintain the accuracy of all prices and details presented on the Website, we are not liable for any typographical or photographic errors, including pricing errors. We do not guarantee the availability of products advertised on this Website. This Website may feature links to external sites not managed by us, and we do not take responsibility for, or endorse, the content of such websites.

The Website is provided to you on an 'as is', 'with all faults', and 'as available' basis. We offer this Website to you without any warranties or guarantees, express or implied, to the extent permitted by law. We do not assure that your access to, and use of, the Website will be uninterrupted, secure, error-free, free of viruses or unauthorized code, or other harmful components. We reserve the right to cease operating the Website at any time without prior notice to you.

Products, Services, and Prices

Prices listed on the Website are in Australian Dollars (AUD) and include goods and services tax unless specified otherwise. We occasionally feature coupons, discount codes, or weekly specials that provide a reduction from the RRP. To qualify for these discounts, you need to enter the relevant code during checkout or buy items within the specified period. Each purchase can only use one discount code, and using a code may cancel out other discounts available.

We retain the authority, although not obliged, to restrict the sale of our products or services to individuals, specific geographic regions, or jurisdictions. This prerogative may be exercised on an individual basis. We also hold the right to impose limitations on the quantities of any products or services we provide.

All product descriptions and pricing are subject to change without prior notice, solely at our discretion. We retain the right to cease the availability of any product at any given time. Any offers for products or services on this website are invalid where prohibited by law. We do not guarantee that the quality of products, services, information, or other materials acquired will meet your expectations, nor do we assure that any errors in the Service will be rectified.

Our product prices may change without prior notice. We have the authority to adjust or terminate the Service (or any portion of it) at any time without warning. We are not responsible for any alterations, price adjustments, interruptions, or terminations of the Service that may affect you or any other party.

Your Use of the Website

You must only use this Website in accordance with these Terms of Service, any directions given by us and with all laws and regulations that apply to you. You must not, and you must not cause or permit a third party, to:

  • use this Website in a manner or for a purpose that is improper, unlawful or fraudulent, which infringes any person’s intellectual property rights, or which restricts or interferes with our provision of this Website to any other users;
  • reverse engineer, reverse assemble or reverse compile or copy or duplicate or modify or make derivative works of or re-sell all or any part of this Website;
  • gain or attempt to gain unauthorised access to any part of this Website, or our computer systems or networks connected to this Website, including through hacking, password mining or any other means; or
  • use data mining, robots, screen scraping or similar data gathering and extraction tools on this Website for establishing, maintaining, advancing
    or reproducing information contained in this Website, on your own website or in any other publication, or for your own personal use or benefit (other than as expressly set out in these Terms), except with our prior written consent.

Your use of the Website is at your own risk. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any linked website.

Copyright and Trademarks

We own or have licensed the content on this Website, including text, graphics, logos, icons, sound recordings, and software. The Website is for personal use only and should not be used for commercial purposes.

You are not allowed to reproduce, modify, copy, distribute, transmit, communicate, display, publish, or use any material on the Website without our explicit prior written consent. You also cannot download, copy, or use our logo or any other trademark displayed on the Website without permission from the respective owner.

These Terms do not give you any rights, licenses, or interests in our logo or any other trademarks.

Liability

We shall not be held responsible for any loss, whether it be special, indirect, consequential, punitive, exemplary, or unforeseeable, including but not limited to loss of profits or business interruption, incurred by you or any third party in connection to these Terms, Privacy Policy, or the use of the Website.
Our responsibility to you or any third party for violating these Terms, negligence, breach of statutory duty, or any other legal obligation is restricted to the following options:

  1. For services: providing the relevant services again, refunding the fees paid for the services, or covering the cost of providing the services again.
  2. For products: providing the relevant products again, refunding the fees paid for the products, or compensating the value of the products supplied.

Indemnity

You agree to indemnify and hold us, our officers, directors, employees and agents harmless from and against all losses (including, without limitation, loss of profits, lawyer fees), costs, damages, expenses or injury, whether special or consequential, arising directly or indirectly from, or in connection with, your access to, use or misuse of, this Website, any violation of these Terms or the Privacy Policy (including infringement of third parties intellectual property rights anywhere in the world or negligent or wrongful conduct) by you or any other person accessing the Website using your account.